Service Claim Process

Service Portal

Step 1:

Find a repair facility

Click Here to find an authorized in-network repair facility near you. Please review our Frequently Asked Questions related to warranty claims.

Step 2:

Take Your Vehicle to the Repair Facility

Simply let the repair facility know you’re with Jamestown Auto Sales, Inc. for potential service claims. Due to varying shop times, please call and schedule an appointment.

Step 3:

Vehicle Diagnosis

Once the problem has been diagnosed, the repair facility will contact us at (937) 372-7777, Option 3 for approvals before any repairs begin.

Service Claim FAQ's

When is my deductible due in the event of a covered claim?

Your deductible is due upon receipt of the diagnosis and before repair begins. Your Customer Service Advocate will contact you after the diagnosis is complete to arrange payment.

What if I only require regular maintenance?

If your needs fall under routine maintenance without a claim, you may still make an appointment with our in-network shops. However, payment will be required directly to the shop. Please communicate your preference to the repair facility.

What does my deductible cover?

Your deductible covers only one covered repair. Any additional items or repairs will necessitate further funds.

Do you provide loaner or rental cars?

We do not offer such services. Kindly inform the repair facility regarding your vehicle’s arrival method.

If I decline service work, is there a payment due?

Yes, a diagnostic fee will be required. Please settle this directly with the repair facility.

How can I contact my Customer Service Advocate?

You can reach them Monday to Friday from 9 am to 5 pm at 937-372-7777, Option 3.